Política de reembolso
Return and Refund Policy
Thank you for supporting our business. Please review our return policy carefully, as it varies by product type.
Coffee and Tea Products
All coffee and tea items are non refundable and non returnable.
Because our coffee and tea products are consumable goods and prepared for freshness and safety, we are unable to accept returns, exchanges, or refunds once an order has been placed.
Please review product descriptions carefully before purchasing. If your order arrives damaged due to shipping, contact us within 48 hours of delivery so we can review the issue.
Print on Demand Apparel and Merchandise
Our apparel and merchandise are made to order specifically for you.
These items are final sale and are not eligible for returns or refunds due to sizing issues, color preference, or buyer’s remorse.
We will gladly offer a replacement or refund only in the following cases
1. The item arrives damaged
2. The item has a manufacturing defect
3. The item received is incorrect from what was ordered (Advisory: Branded site names are for branding purposes only. You will receive the supplier named items which is the equivalent to the Rooted & Real brand name)
To request assistance, please contact us within 7 days of delivery and include clear photos of the issue. Once reviewed, we will arrange a replacement or refund as appropriate.
Important Notes
We do not accept returns or exchanges for
Incorrect size selection
Preference changes
Normal variations in print placement or color due to screen differences
Shipping delays caused by the carrier are outside of our control but we will always assist in tracking your order.
Our Commitment
We are committed to serving our community with integrity, care, and excellence. If you have any questions or concerns about your order, please contact us and we will do our best to assist you.